FAQ - Kaspersky

• Pause Protection
  You can turn Kaspersky off temporarily long enough to connect to your room. Once you have connected to the room, you can turn Kaspersky on again and you'll stay connected to the room. To pause Kaspersky:
  1. Right-click the Kaspersky icon and select Pause Protection
  2. Click Resume Manually ... or select an interval such as In 5 minutes and click Resume Protection in.
     Note: We recommend you close your email programs to avoid viruses while Kaspersky is paused.
  
  
• Norton firewalls
  If you have previously installed Norton Internet Security or Norton Personal Firewall, hotComm may be unable to connect to relay servers until you completely remove the remnants of the Norton software that are left behind by their uninstall, even if you have configured Kaspersky correctly. See Norton.
  
  
• Training Mode
  If your Kaspersky product has a Training Mode option, please see Training Mode for comments from a customer.
  
  

The Kaspersky website is at www.kaspersky.com.

Configuration instructions

1. Right-click the Kaspersky icon in the lower right corner of your Windows taskbar.
   
   
2. Select Settings.
   
   
3. In the Settings window:
   
   For Version 6: click Protection
   For Version 7: click Threats and Exclusions
   For Version 8: click Threats and Exclusions
   
   
4. In the panel on the right, click Trusted Zone.
   
   
5. In the Trusted Applications tab (of the Trusted Zone window):
   
   If your hotComm client is in the list of programs, click it, and then click Edit.
   
   If your hotComm client is not in the list of programs, click Add, then Applications, and click the listing for your hotComm client. Note: if your hotComm client is not in this list:
   
   
   1. Click Browse (and if you see a second Browse button, click Browse again.)
      
      
   2. Select My Computer, then C://(local) drive, then Program Files, then 1stWorks, then hotComm or hotCommLite or hotCommCL, then BIN, then hotComm (or hotComm.exe) and click OK.
   
   
6. In the next window, check all the checkboxes and click OK. See version instructions below.
   
   Version 8.0: In the Exclusions for Application window, check all three options, and click OK. The options are:
      - Do not scan opened files
      - Do not monitor application activity
      - Do not scan network traffic
   
   
   
   
   Versions 6.0 and 7.0: In the Trusted Application window, check all four options, and click OK. The options are:
      - Do not scan opened files
      - Do not restrict application activity
      - Do not restrict registry access
      - Do not scan network traffic
   
   
   
   
7. In the Trusted Zone window, click OK.
   
   
8. In the Settings window, click Apply, then OK.
   
   
9. Close and re-start your hotComm client.
   
   

Kaspersky 8.0 Screenshots

The following screenshots are for Kaspersky Internet Security 8.0, taken October, 2008

Kaspersky 7.0 Screenshots

The following screenshots are for Kaspersky Internet Security 7.0, taken May, 2007

Kaspersky 6.0 Screenshots

The following screenshots are for Kaspersky Internet Security 6.0, taken May, 2007

Reconfigure Kaspersky

1. Right-click the Kaspersky icon in the lower right corner of your Windows taskbar.
   
   
2. Select Settings.
   
   
3. In the Settings window:
   
   For Version 6: click Protection
   For Version 7: click Threats and Exclusions
   For Version 8: click Threats and Exclusions
   
   
4. In the panel on the right, click Trusted Zone.
   
   
5. In the Trusted Applications tab, select the entry for your hotComm client and click Edit.
   
   
6. Un-check all options except the first, and click OK. (In Version 8.0, un-check the second and third options. In Versions 7.0 and 6.0, un-check the second, third, and fourth options.)
   
   
7. In the Trusted Zone window, click OK.
   
   
8. In the Settings window, click Apply.
   
   
9. Click Trusted Zone again, select your hotComm client and click Edit again, check all options and click OK, OK, and Apply again.
   
   
10. Click OK, close and re-start your hotComm client.
    
    

Training Mode

Can't connect
These instructions are adapted from a Kapersky user forum, and may apply to older versions of Kaspersky only:

1-Set anti hacker to training mode.
2-Launch [your program]
3-Popup appears, choose "any activity" for [your program].
4-Switch anti hacker back to low mode.

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Norton Internet Security note
If you have previously installed Norton Internet Security or Norton Personal Firewall, your hotComm client may be unable to connect until you completely remove the remnants of the Norton software that are left behind by the Norton uninstall, even if you configure Kaspersky correctly. Symantec Corporation provides a Norton Removal Tool to remove remnants of prior installations. See the Norton Removal Tool article at the Symantec website.