Connection MessagesYou are trying to connect to a hotComm address and you are getting an error message.
To see possible reasons for the message you're receiving, click the message below.
Pop-up messages:
Pop-Up Messages
The Content Relay Server does not recognize the room name you're requesting.
A room specification is required to access the server [..]. This message means that the relay server part of the address is valid, but you did not include the room part of the address. For example, your address is relay4 instead of relay4:rightroom What to do: Check your instructions to make sure you typed the full address, which is usually in the format relayserver:roomname. See How to fix the Address. Rev. 7.0+ The server part of the address that you're requesting is incorrect or does not exist. This message means that there is an error in the relay server part of the address. You may have mistyped the relay server name, or omitted it. For example, your address is invalidrelay:rightroom instead of relay4:rightroom What to do: Check your spelling, correct the address and try again. See How to fix the Address. Rev. 7.2+ The connection to the address you're requesting [...] did not succeed. The most common reasons are: 1. Kaspersky: You have Kaspersky Internet Security or Anti-Virus, which allows the first connection to the 1stWorks Network, but blocks the connections to the our relay servers. Please see our articles on how to configure Kaspersky 6.0 and Kaspersky 7.0. Note: Some other firewalls and anti-virus products allow hotComm clients to connect to the Internet but block the connection to the relay server, just as Kaspersky does. Please check our article on firewalls at http://www.hotcomm.com/FAQ/FAQ_firewalls.asp. 2. Temporary connection problem: There may be a temporary Internet ISP problem with the connection between your computer and the hotComm relay server. (When you connect to a hotComm room, your connection passes through many servers that belong to different ISPs, much as you might take different highways and pass different cities when traveling by car. The problem could be anywhere along that route.) 3. Blocked by moderator: You were disconnected and blocked from a room by a moderator. If you think that's the case, we will need permission from the moderator to unblock you. 4. Other: There may be some other cause. Please click Help, then Ask Support A Question, and let us know what message you're getting, along with as much information as you can provide to help us identify the room you want. We support many rooms, and need a more specific description than "the live trading room" or "the webinar". Rev. 7.2+ This is not the correct password for this room at this time. This message means that the password is wrong. The most common reasons are: 1. Typo: You typed in the wrong password. 2. Saved password: Your hotComm client is trying to connect with a saved password, but the password has changed (hotComm clients remember the password you entered previously). 3. Timing: The password is correct, but you are trying to enter the room too early and the moderator has not yet changed the room to accept the new password. What to do: If you are using hotComm CL, click OK. You'll get a Session Password window, where you can type in the correct password. If you are using hotComm Lite or hotComm Standard/Pro, click No. You'll get a Session Password window, where you can type in the correct password. Note: clicking Yes lets you send an email to the room owner. Note: The Room Owners have full control over passwords. Please contact them directly if you have a password question. hotComm Support does not know what the room passwords are. Rev. 7.0+ Connection rejected due to being blocked at the requested server. This message means that you have been blocked from this relay server by a Server Administrator. What to do: Check with hotComm Support. We recommend sending an email to support@1stWorks.com, and include the email address of your hotComm registration, the nickname you typically use, and the relay server that you can't connect to. Rev. 7.0+ Chat window indicators:
User List relay(s) are red -- in hotComm Std/Pro
Signed Out - on the bottom line of the chat window This message usually means that your hotComm client can not connect to the 1stWorks network or registration server. What to do: Configure your firewall and security software to allow your hotComm client to connect. You can check our article on firewalls at http://www.hotcomm.com/FAQ/FAQ_firewalls.asp. Online Tunnelled - on the bottom line of the chat window This message usually means that connecting through a proxy server or you are connecting through a Satellite. What to do: If you are connecting through a Satellite, configure hotComm for a better connection. To do this: left-click the "Online-Tunnelled" message, check Directly, and click OK. Then close your hotComm client, wait 20 seconds, and restart it. The message should now say "Online-Proxied" or "Online-Direct". If you are connecting through a proxy server, there may not be anything you can do unless your network administrator can set you up so that you can bypass the proxy server when you connect. Summary For insiders, this table shows a code you can use as a bookmark to get directly to the explanation of a specific message, a shorthand description, and the first line of the message.
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