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User Guide
Document number: hc.70
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Remote Control of a Windows client
With hotComm Presenter Pro (and higher), you can remotely control one (1) hotComm or hotComm Lite client at a time through a room or in a peer-to-peer connection. You cannot remotely control hotComm CL clients.
Requirements for the controller:
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hotComm Presenter Pro license (or higher), which appears in your Registration Profile Information as hotComm Pro.
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For remote control through a room, you must have Online-Proxied or Online-Direct connection status.
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Remote control through a room is disabled if there are more than 5 public users (non-moderators) in the room.
- Remote control through a peer-to-peer connection requires Online-Direct connection status. See Firewalls, Ports and Routers.
Working with Remote Control
To request remote control:
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Right-click on the customer's name in Invited List and select Request Remote Dynamic Desktop.
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Your customer sees a request to allow you to control their desktop, they accept.
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You see a window that says Loading Dynamic Desktop. Wait while it loads.
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Once the remote control session is established, you can control their computer. They can also act on it.
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To release control, you click Yield Control, or close the Dynamic Desktop window, or right-click the Dynamic Desktop icon and select Close.
The customer can throw you out by pressing both Shift keys in sequence: left-Shift then right-Shift. |
Notes:
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