hotComm User Guide
hotComm Logo User Guide
Document number: hc.70
© 2024 1stWorks Corporation. All rights reserved.

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Content Relay Manager is described in these topics:

     Set up a CRM
     Room Setup
     Room Request Form
     Panelists and Moderators
     CRM - AEs
     CRM - Puppets
     CRM - Admin
     CRM - Blocklist


Panelists and Moderators

A Panelist is a hotComm Standard/Pro user who you want to add to the server as someone who can open and moderate in multiple rooms on the CRM. Because Panelist is a server-level definition, we now reserve it for CRM staff and exceptional customers.

A Room License Holder, who has a room based on their registration, is automatically a Panelist.

Customers can be added as a listed Moderator for a specific room by the Room License Holder or by the CRM Administrator.


Roles

Role Functions Product How to connect
room license holder Change passwords, manage listed moderators hotComm Std/Pro Right-click Relay, select Join My Room as Panelist
Panelist Session Control, open rooms, can moderate in any room on the server (if they can get in with the password). hotComm Std/Pro Right-click Relay, select Join as Panelist
Listed Moderator Same as Panelist, but for only one room. hotComm Std/Pro Same as Panelist
CL Moderator Session Control hotComm CL Use moderator password
CL Presenter Presentation features hotComm CL Use Presenter password.
User Participate Any hotComm product Varies by product.


Panelist Setup

Typically, each room owner adds moderators for their individual rooms. In rare cases, you may want to add panelists to the server. A panelist can log into any room on that server as a moderator if they know the room password. Typically, your support staff will be added as moderators so they can get into multiple rooms.

To add a panelist:

  1. In session 1, click File, then Add Room.

  2. Type in the address of the hotComm Standard/Pro user who you want to add, and click Search.

  3. When the address is found, change the Display to the name that you want to see in the relay server User List and click Add User w/o Notification.

  4. Right-click the name in the Invited List and select Room Profile.

  5. Un-check List room name, so that the panelist is not displayed in the users' User List.

  6. Optionally, reduce the number of users to 2, remove the checkmarks for Java and CL, and add a room password. These steps prevent people from connecting to the room even if they do see it.

Once added, the person joins a room as a panelist by right-clicking the room name and selecting Join as Panelist.


Listed Moderator Setup

You can add moderators for a room through the room profile. The Room License Holder can also add them.

  1. In the room profile, click Setup Moderators.

  2. In Moderator List, click Add.

  3. In Add Room Moderator, type in the hotComm registration email address of the person you want to add as a Moderator and click Search. When the user is found, click Add Moderator.

    If the user is not found, then you cannot add them as a Listed Moderator. Make sure that they registered hotComm with that email address, and that you entered it correctly, including upper/lower case. (The user can verify their registration by opening hotComm, clicking Registration and then Profile Information. The email address shows there.)

  4. In Moderator List, click Update.


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