hotComm - Web Collaboration/Conferencing, Traderooms, E-Meetings & Webinars


At 1stWorks Corporation's hotComm your complete satisfaction is very important to us. We welcome your feedback and questions concerning hotComm & our online continuing educational webinars for traders, or any of our products, and we're here to give you complete and as prompt support as possible. Please feel free to access our help files, or to send us your questions using the various methods below.


(After 9/21/19)

IP/NETWORK CHANGE — IP Address for the hotComm Network changing from to:

WINDOWS PC USERS — Watch this YouTube Tutorial Below for EXACT INSTRUCTIONS before requesting help from the Support Techs

MAC USERS — Watch this YouTube Tutorial Below for EXACT INSTRUCTIONS before requesting help from the Support Techs

10/2019: MAC OS News for traders running hotComm CL on a MAC

CLICK HERE for the MAC Alert Document for new OS - (CATALINA)


hotComm runs on all Windows operating systems, specifically Vista, Windows 7, Windows 8 and 8.1 and Windows 10.

Microsoft XP has met its' 'End of Life'. This means that Microsoft is no longer supporting computers running Windows XP. hotComm Support cannot guarantee that hotComm or our Online Trader Central webinars will run correctly without a fully supported operating system.

NEWS - hotComm Support Bulletins

  NEW VIDEO ADDED TO OUR MAC PAGE! (Linked to the 'MAC HELP' graphic above)  

  NEW INFO As of October 2019 MAC OS/Java client issues see our Apple support help page.  

  ATTN: MAC Users running any hotComm client within Wineskin:      If you can, Please do not update your MAC to CATALINA, as parameters have changed since 'Mohave' and all 32 Bit applications are no longer functioning on MAC'S Newest (CATALINA). See the document HERE for alternative ideas...

We DO have a set of instructions to supply those that are still on Mojave or Sierra to allow the Wineskin/hotComm solution to run on your MAC.  

   More information will be posted here & on our MAC Sys Requirements page as soon as we have it. Thank you!  

   ❃ See: MAC OS/Apple Help Page, Includes Wineskin Setup Instructions - Click Here!

  hotComm 8.0  now available for Windows 10, *REVISION INCLUDES presenter preview local streaming window* Please see Revision History for a description.

  Click System Requirement information before downloading the hotComm Client and/or visit   

   ❃ FAQ hotComm section
for hotTopics/trouble-shooting or **NEW** webinar help.  

  * NEWS from 1stWorks/hotComm & PC2Me * 

 I.  Presentation Preview Window (in using the hotComm Timed Camera screen sharing
in hotComm Presenter Pro clients ONLY) 
 II. ...And hotComm Presenter Pro Tips & Time Saving Treasures Presentation Archive for Room Owners & Moderators on the hotComm Presenter Pro Client ONLY may find it helpful to be able to see what they are presenting to the audience.
 III. PC2 Me with Flash! See: The PC2ME Homepage for more details... 

Note for Kaspersky users -- You MAY need to configure your Kaspersky in "Allowed Applications" for hotComm to run with no interference after you download or update.
Please see our instructions at
hotComm current revisions
Product Revision Update Info.
hotComm Std/Pro 8.00.012x   (8.8Mb) Update hotComm Std/Pro
hotComm Lite 8.00.012x   (7.4Mb) Update hotComm Lite
hotComm CL 8.00.012x    Update hotComm CL


Notice: Windows Vista and hotComm

System Requirements & Tests

Firewalls, Routers & Ports

hotComm Lite Docs

hotComm Standard/Pro Docs


Webinars and Events

More FAQ and Tips

Professor hotComm Power Tips

Flash Intros


Link Toolkits

Text to Speech

Microsoft Encoder

Support Contacts

Hide Hours
Closed on Market Holidays
Support Hours: We Open Mondays at 9AM Eastern Time, Weekly Hours of Operation: M - F: 9AM through 5:30PM ET

SUPPORT ROOM HOURS: 9:00AM - 12:00PM Eastern Time

Closures: Closed EVERY Market Holiday (emails and phone periodically checked for emergency problems or servers down and customer questions answered in order of severity of issue.)
Email Assistance: 8AM - 6PM (Eastern Time)
PHONE (VOICEMAIL LINE, Call & Leave your message for help - Include your name, phone number and spell out your email address): +1-508-425-6613
For quickest assistance, please visit us online
Hours of operation as follows:
Support Room Monday - Friday
9:00AM - 12:00PM Eastern Time EST
Email Monday-Friday
9:00AM-5:30PM EST
- Saturday morning (emails received by noon)
- Sunday evening (emails received by 6:00 PM)
- Occasional other hours
Voicemail Monday-Friday
9:30AM-4:00PM EST
EST = Eastern Standard Time (USA-Boston-New York)
The Support Room is Open during the US Market Hours. US Market Holidays Support Room is Closed.
For time zone conversions, see
  • Support Room. with live 1stWorks Support reps here in the U.S.:

    Java link to TEST & SUPPORT Room:
          Alternate Java Link

    Through-the-product connections:
    Lite, CL = Relay:Test
    Std/Pro = Relay, then Test

  • E-mail:     Please set your email filters to allow all mail from and If you don't get a reply from us, check your spam or junk mailboxes.

  • Voicemail: 508-425-6613. Note: for fastest response, join the Support Room or send email.

Registration, Licenses, Unlock Codes, Activation Keys

Audio Test Room

  • Audio Test Room (open 24x7), with a non-stop audio recording:

    Java link:
          Alternate Java Link
    If prompted, the password = 123


  • Training with Professor hotComm. Hands-on, online training sessions are scheduled regularly.